Support Center

We are here when you need help. Find a quick answer, or contact us directly.

Getting started

Set up, jump, and review your progress at your own pace.

  • Prepare your spaceKeep your full body visible with stable lighting. For sensors, confirm the selected device is connected before starting.
  • Start naturallyBegin from a still stance, then jump naturally. SkippingFit filters setup movement before counting.
  • Train locallyPro automatically enables private iCloud sync unless you have turned it off. Manage it in Settings. Game Center provides leaderboards; your account is used for identity only.

Data & privacy

Your workout data should stay clear and protected.

  • Local recognitionRoutine recognition stays on device. Optional Pro sync stores workouts and achievements only in your private iCloud database.
  • Permission controlCamera, motion, Health, and photo permissions stay manageable in iOS Settings.

Purchases & membership

Subscription, restore purchase, and Pro benefit questions.

  • Restore ProSign in with the same Apple ID and restore purchase in the app. App Store handles billing and refunds.
  • Private iCloud syncPro automatically enables private iCloud sync unless you have turned it off. Manage it in Settings. Your SkippingFit account is used for sharing and collaboration, not ownership of your training history or App Store purchases.

Device connection

Connect Apple Watch, AirPods, and camera inputs.

  • Multiple inputsTrain with iPhone camera, Apple Watch, or compatible AirPods motion input.
  • Flexible fallbackSwitch inputs before training. Camera mode remains the simplest backup when a device is unavailable.